Frequently Asked Questions

Where can I find the secret groups that’s just for members?
You can request to join the Universe Facebook group here and the Instagram account here. To be accepted you must provide the email address connected to your account.

Why didn’t I get the welcome email after signing up?
Please make sure to add [email protected] as a contact so you receive all emails in your inbox. Welcome emails are sent out to the email provided when signing up once the sign up process is complete and we have received your successful payment. If you have not received a welcome email, it may be because of one of the following reasons:
– It was sent to your spam/junk folder. Please check all folders before contacting babe.
– You typed your email wrong when signing up. If you’ve checked all folders and still haven’t found an email, and suspect you have submitted it wrong, email us at [email protected] and we’ll help you out.

How can I change the payment details on my account?
Please email [email protected] with the details you’d like to change and we’ll help you out.

How do I cancel my membership?
To cancel, you must email Nia at [email protected] at least 3 working days (M-F) before the end of your billing cycle. Please read the cancellation policy before emailing. The subject of your email should be ‘Cancel membership’ and you must include the email attached to your account in the body.